Refund Policy

At INZO Jewellery, we want you to be delighted with your purchase. If for any reason you are not completely satisfied, we offer a refund or exchange in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

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1. Your Right to Cancel (Cooling-Off Period)

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1.1. As a consumer in the UK, you have a legal right to cancel your order and return the Products for any reason, without giving a reason, within 14 calendar days from the day after you (or someone you nominate) receive the last item in your order.

 

1.2. This 14-day period is known as the "cooling-off period."

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2. How to Exercise Your Right to Cancel

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2.1. To exercise your right to cancel, you must clearly inform us of your decision to cancel. You can do this by: * Sending an email to: inzojewellery@gmail.com * Including your order number, full name, address, and the item(s) you wish to return.

 

2.2. You do not have to provide a reason for cancellation.

 

2.3. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

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3. Returning the Products After Cancellation

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3.1. Once you have informed us of your decision to cancel, you must return the Products to us without undue delay and in any event no later than 14 calendar days from the day on which you communicate your cancellation.

 

3.2. Products must be returned in their original condition, unworn, undamaged, and in their original packaging, including any gift boxes or certificates.

 

3.3. Return Address: Please send returns to: 5 Finsbay Court, Stromness Walk, London, W3 6GU United Kingdom

 

3.4. Return Shipping Costs: * You will be responsible for the direct cost of returning the Products. * We strongly recommend using a tracked and insured delivery service for your protection, as we cannot be responsible for items lost or damaged in transit back to us.

 

3.5. Condition of Returns: We may make a deduction from the reimbursement for any loss in value of the Products if the loss is the result of unnecessary handling by you (e.g., handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, such as trying on but not wearing for an extended period, or if the item is returned damaged or scratched).

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4. Refunds

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4.1. If you cancel your order in accordance with Clause 2 and return the Products in accordance with Clause 3, we will process your refund without undue delay, and in any event no later than 14 calendar days after the day we receive the Products back from you, or (if earlier) 14 calendar days after the day you provide evidence that you have returned the Products.

 

4.2. Refund Amount: * We will refund the full price you paid for the Products.

 

* Standard Delivery Charges: We will refund the cost of our standard delivery service (the cheapest delivery option we offer) if your original order included such a charge.

 

* Free Postage Orders: If your original order qualified for free postage (i.e., you spent over £100), the cost of the standard outbound postage will not be deducted from your refund. In this scenario, you will receive a full refund for the product(s) returned, minus any applicable deductions for loss in value due to unnecessary handling.

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5. Exceptions to the Right to Cancel / Non-Refundable Items

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The right to cancel and return for a refund under the cooling-off period does NOT apply to:

 

5.1. Personalised or Engraved Items: Any Products that have been made to your specifications or are clearly personalised (e.g., custom engravings, specific designs requested by you) cannot be returned unless they are faulty.

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6. Faulty, Damaged, or Not As Described Products (Consumer Rights Act 2015)

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6.1. We are under a legal duty to supply Products that are in conformity with this contract. This means the goods must be: * Of satisfactory quality. * Fit for any particular purpose made known to us. * As described.

 

6.2. If a Product you have purchased from us is faulty, defective, damaged upon arrival, or not as described, please contact us immediately at inzojewellery@gmail.com. Please provide your order number and clear photographs of the fault or damage.

 

6.3. Depending on the nature of the fault and when it occurred, you may be entitled to a refund, repair, or replacement. We will cover the cost of return postage for genuinely faulty or damaged items. 6.4. We reserve the right to inspect the item to verify the fault.

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7. Exchanges

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7.1. If you wish to exchange an item, please follow our standard returns process to return the original item for a refund (as per Clause 3 & 4), and then place a new order for the desired item on our Website. This ensures the fastest and most efficient process.

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8. Contact Us

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For any questions regarding our Refund and Returns Policy, please contact us at inzojewellery@gmail.com..